Acceptable Use Policy
Last updated: March, 19 - 2026
This Acceptable Use Policy ("AUP") sets out the rules governing the use of the Tuplex platform and services (the "Service") provided by Terran Labs BV ("Tuplex", "we", "us"). This AUP is incorporated into and forms part of the Terms of Service.
By using the Service, you agree to comply with this AUP. Tuplex may update this AUP from time to time to reflect changes in law, technology, or our services. Continued use of the Service after changes take effect constitutes acceptance.
1. General Principles
1.1. You must use the Service responsibly, lawfully, and in a manner consistent with its intended purpose as a professional AI agent platform.
1.2. You are responsible for all activities conducted through your Account, including the actions of your Authorized Users and AI agents configured by you.
1.3. You must comply with all applicable laws, regulations, and industry standards when using the Service, including the EU AI Act (Regulation (EU) 2024/1689), GDPR, and applicable local laws.
2. Prohibited Uses
You may not use the Service, or permit any third party or AI agent to use the Service, for any of the following purposes:
2.1 Illegal Activities
- (a) Violating any applicable law, regulation, or legal obligation;
- (b) Facilitating or promoting illegal activities, including fraud, money laundering, terrorist financing, or trafficking;
- (c) Creating, distributing, or facilitating the creation of child sexual abuse material (CSAM) or any content that exploits or harms children;
- (d) Infringing on the intellectual property rights, privacy rights, or other legal rights of any third party.
2.2 Harmful and Dangerous Uses
- (a) Developing, deploying, or operating weapons, including biological, chemical, nuclear, or radiological weapons;
- (b) Generating content that promotes violence, self-harm, suicide, or terrorism;
- (c) Harassing, bullying, threatening, intimidating, or stalking any individual;
- (d) Generating or distributing non-consensual intimate imagery, including AI-generated deepfakes of a sexual nature;
- (e) Creating content intended to incite hatred or discrimination against individuals or groups based on protected characteristics (race, ethnicity, gender, religion, sexual orientation, disability, or national origin).
2.3 Deception and Misinformation
- (a) Creating or distributing false or misleading content with the intent to deceive, including deepfakes or synthetic media designed to mislead;
- (b) Impersonating any individual, organization, or entity without their consent;
- (c) Generating fraudulent reviews, testimonials, or endorsements;
- (d) Creating or operating fake accounts or bots for deceptive purposes;
- (e) Representing AI-generated outputs as human-created content in contexts where such disclosure is required by law (including the EU AI Act).
2.4 Privacy and Surveillance
- (a) Conducting mass surveillance or unauthorized monitoring of individuals;
- (b) Building or enriching biometric identification databases, including facial recognition databases, without lawful basis;
- (c) Profiling individuals based on protected characteristics or sensitive personal data without lawful basis and appropriate safeguards;
- (d) Processing personal data in violation of applicable data protection laws;
- (e) Scraping, harvesting, or collecting personal data from third-party services in violation of their terms or applicable law.
2.5 High-Risk Automated Decision-Making
Without appropriate human oversight, safeguards, and compliance with applicable law (including the EU AI Act):
- (a) Making or materially influencing decisions about individuals' access to employment, credit, education, housing, insurance, or essential services;
- (b) Generating individualized medical diagnoses, legal advice, or financial investment advice intended to substitute for qualified professional judgment;
- (c) Scoring, ranking, or profiling individuals in a manner that produces legal effects or similarly significant effects;
- (d) Operating AI systems classified as "high-risk" under the EU AI Act without implementing the required risk management, transparency, and human oversight measures.
2.6 Security Threats
- (a) Distributing malware, viruses, ransomware, or other malicious software;
- (b) Conducting or facilitating cyberattacks, including phishing, credential stuffing, denial-of-service attacks, or unauthorized access to systems;
- (c) Exploiting vulnerabilities in the Service or any connected systems without prior written authorization from Tuplex;
- (d) Reverse engineering, decompiling, or disassembling any part of the Service;
- (e) Bypassing, disabling, or circumventing security features, rate limits, usage quotas, or access controls of the Service.
2.7 Spam and Abuse
- (a) Sending unsolicited bulk messages (spam) through the Service;
- (b) Using the Service to generate large volumes of low-quality or misleading content for SEO manipulation;
- (c) Engaging in any activity that unreasonably burdens or disrupts the Service's infrastructure;
- (d) Creating multiple accounts to circumvent restrictions, suspensions, or bans;
- (e) Reselling, redistributing, or providing unauthorized access to the Service.
3. AI Agent Responsibilities
3.1. Configuration and Supervision. You are responsible for the proper configuration, testing, and supervision of AI agents you create and deploy through the Service. This includes:
- (a) Providing clear and appropriate instructions to AI agents;
- (b) Configuring appropriate permissions and access boundaries;
- (c) Implementing human-in-the-loop review for consequential actions;
- (d) Monitoring agent behaviour and outputs for compliance with this AUP.
3.2. Connected Services. When you connect AI agents to external services (via integrations, APIs, or MCP servers), you are responsible for ensuring such connections comply with the terms and policies of those external services.
3.3. Third-Party Data. If your AI agents process data belonging to third parties (including your customers, employees, or partners), you must ensure you have the legal authority to process such data and that such processing complies with applicable data protection laws.
4. Content Standards
4.1. You are solely responsible for all content submitted to, processed by, or generated through your use of the Service ("Your Content").
4.2. You must not submit, generate, or store content through the Service that:
- (a) Is illegal or facilitates illegal activity;
- (b) Infringes any third-party intellectual property rights;
- (c) Contains or transmits personal data without a lawful basis;
- (d) Is defamatory, obscene, or constitutes hate speech;
- (e) Contains malicious code or executable scripts intended to harm systems.
4.3. Tuplex does not proactively monitor Your Content but reserves the right to review and remove content that violates this AUP.
5. Fair Use and Resource Limits
5.1. The Service is subject to usage limits as specified in your subscription plan and applicable Order. These may include limits on:
- (a) Number of AI agent invocations;
- (b) Token consumption across AI models;
- (c) Storage capacity;
- (d) API request rates;
- (e) Number of connected integrations.
5.2. You must not attempt to circumvent or exceed these limits through technical means, including but not limited to creating multiple accounts, automating requests beyond published rate limits, or exploiting free tier allocations.
5.3. Tuplex reserves the right to throttle, suspend, or restrict access to the Service if your usage patterns materially exceed normal use or threaten the stability or performance of the Service for other users.
6. Reporting Violations
6.1. If you become aware of any use of the Service that violates this AUP, please report it to us at:
- Email: compliance@tuplex.ai
6.2. Reports should include sufficient detail to enable investigation, including relevant account identifiers, content descriptions, and any supporting evidence.
6.3. Tuplex will review all reports in good faith and take appropriate action.
7. Copyright and Intellectual Property Complaints
7.1. Tuplex respects the intellectual property rights of others. If you believe that content accessible through the Service infringes your copyright or other intellectual property rights, you may submit a notice to our designated agent:
DMCA / Copyright Agent
Terran Labs BV
Email: compliance@tuplex.ai
7.2. Your notice must include:
- (a) Identification of the copyrighted work claimed to have been infringed;
- (b) Identification of the material claimed to be infringing and its location within the Service;
- (c) Your contact information;
- (d) A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
- (e) A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner;
- (f) Your physical or electronic signature.
8. Enforcement
8.1. Tuplex reserves the right to investigate suspected violations of this AUP and to take enforcement action at its sole discretion.
8.2. Enforcement Actions. Depending on the severity and nature of the violation, Tuplex may take one or more of the following actions:
- (a) Issue a warning with instructions for remediation;
- (b) Temporarily restrict or suspend access to specific features;
- (c) Suspend the Account pending investigation;
- (d) Permanently terminate the Account;
- (e) Remove or disable access to violating content;
- (f) Report the violation to relevant law enforcement or regulatory authorities.
8.3. Graduated Response. Where practical and appropriate, Tuplex will apply a graduated enforcement approach, beginning with a warning for first-time or minor violations. However, Tuplex reserves the right to take immediate action (including suspension or termination) for severe violations that pose imminent harm or legal risk.
8.4. Appeals. If you believe enforcement action was taken in error, you may submit an appeal to [•] within 30 days of the action. Appeals will be reviewed by a different member of the Tuplex team than the individual who made the initial decision.
8.5. No Liability. Tuplex shall not be liable for any enforcement action taken in good faith under this AUP. Enforcement does not relieve Customer of its obligations under the Terms of Service, including payment obligations.
Contact
For questions about this Acceptable Use Policy, contact:
Terran Labs BV
Email: compliance@tuplex.ai